On-the-go support, wherever you need it

What are the benefits?

Available to all Ford customers, including retail, fleet and government customers.

• Boost your battery
   

  If you experience a flat auxiliary battery or need a jump-start, we can provide it under your roadside cover. Plus, if your auxiliary battery fails within 12 months of battery purchase, we’ll replace it at no cost.

• Top up fuel
   

  If you get caught with an empty tank, Roadside Assistance will provide a top up to help you get to the nearest re-fuelling facility1. Fuel cost may be at the owner’s expense.

• Inflate flat tyres
   

  In the case of a flat tyre, we’re here to pump them up. And if you have a spare, we can change your flat tyre on the spot. Or if necessary, we can organise a tow for you¹.

• Non-collision breakdowns
   

  Call 13 FORD for non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive.

• Towed away
   

  If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer¹.

• Off road rescue
   

  Where safe to do so, Roadside Assistance can help remove your bogged vehicle, as long as it’s accessible to a Patrol Service Vehicle¹.

• We’ll tow your trailer
   

  If your vehicle breaks down, a tow can be arranged for any caravan, trailer or horse floats attached to the vehicle¹.

• Far from home
   

  If your vehicle breaks down and cannot be repaired on the same day when more than 100km from home, accommodation, alternative transport and vehicle recovery are available to you¹.

FAQs

• How long will I be covered under the Ford National Roadside Assistance and Auto Club Lifestyle Membership program?
   

  You’re covered for up to 12 months, each time you complete a scheduled service with a participating Ford Dealer, until your vehicle reaches 7 years of age.

• How long will it take for my State Auto Club Lifestyle Membership to be created?
   

  Once we have received all necessary information, the process should take approximately 14 business days.

• My contact details have changed, who should I contact to update these?
   

  Either your Ford Dealer, or your State or Territory Auto Club can update your contact details for you.

• I’ve moved interstate, can I transfer my Ford National Roadside Assistance and Auto Club Lifestyle Membership to my new state or territory?
   

  Ford National Roadside Assistance applies nationwide, so you do not need to transfer your coverage if you move interstate.

• What happens if I already have an existing State Auto Club Membership?
   

  Contact your local Auto Club directly to see what options are available to you regarding your membership.

• Disclosures
   

  [1] Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice. Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673).